Despite frequent visits to other restaurants, this buffalo wild wings never impressed me when we arrived in the restaurant. The service was impeccable even though we were with a group of 12 and many people at 2:00pm. Our waitstaff was attentive and helped us feel at ease throughout our meal. I couldn't have asked for more; the food was delicious but too overpowering for my liking.
We were eagerly anticipating a cheese curd bacon burger on our birthday, but our waitress forgot to pack it for us and we had leftovers from the early hours of noon. The waitstaff overreacted quickly, leaving our food on the counter, and I'm not satisfied with the overall experience. This review is consistent with previous reviews by others.
The lack of a greeter at this location was evident in the video I took, which is just too long to be recorded. Although I enjoy eating wings and dining here, I'm not satisfied with the service provided. It's disappointing to see so many people waiting in line for their turn. Why should I even bother taking my video?
The manager at ISO is not providing the same level of quality service for breakfast and lunch. They are also not accommodating to late-night games, as they only offer a limited number of games that cannot be watched on TV.
I'm wondering about the time and people's skills in handling orders. Despite driving 30 minutes late, my order was left half-complete without any sauce. Should I have asked for more flavor or be sure to check the wings before ordering? It probably wasn't.